Privacy Policy
Last updated: November 2025
Data We Collect
Account data: Email, name, and company name when you register.
Payment data: Processed securely by Stripe. We do not store card details.
Usage data: How you use our service, collected to improve the product.
Communications: Messages you send us via support or feedback.
How We Use It
We use your data to provide and improve our services, process payments, send service updates, and respond to support requests. We analyse usage patterns to improve the product, but only with your consent for analytics cookies.
Cookies
You control cookies via our consent banner.
Essential: Required for the site to function. Always on.
Analytics: Google Analytics to understand site usage (anonymised IPs). On this marketing website only (not the DeadLetterOps application), we partner with Microsoft Clarity to capture how you interact with our site through behavioural metrics, heatmaps, and session replay. This data is used to improve our website and is shared with Microsoft. Clarity is not used within the DeadLetterOps application itself - your message data and application usage remain private. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Marketing: Google Ads for conversion tracking and remarketing. Used to measure ad effectiveness and show relevant ads elsewhere.
Your Rights
You can request access to, correction of, or deletion of your personal data. You can withdraw consent for optional cookies at any time via our cookie settings. You can close your account and we will delete your data within 30 days.
Contact [email protected] to exercise these rights.
Security
We protect your data with encryption in transit and at rest, access controls, and secure cloud infrastructure on Microsoft Azure.
Contact
Questions? Email [email protected]